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HOSTLIFE Restrictions and Acceptable Use Policy

HOSTLIFE provides hosting services exclusively for lawful internet resources that comply with applicable Estonian law and international law, as well as other mandatory legal requirements applicable to the services provided and the locations of the infrastructure.

Before ordering services, customers must review the following list of prohibited and restricted content and activities.

PROHIBITED

The following content and activities are strictly prohibited on all HOSTLIFE servers and across all HOSTLIFE services:

• Child sexual abuse material (CSAM): creating, storing, hosting, distributing, transmitting, or providing access to any material depicting or otherwise exploiting the sexual abuse of children, including links to such material.
• Identifier spoofing and impersonation: using falsified sender addresses, email headers, IP or network identifiers, domains, websites, or other identifying information to mislead users, impersonate individuals or organizations, commit fraud, or conceal malicious activity.
• Pornography and adult websites of any kind on servers located in Ukraine.
• Spam and abusive bulk messaging: hosting spam resources or engaging in activity that may result in IP addresses being listed by Spamhaus, StopForumSpam, SpamCop, or similar services.
• Malware and malicious activity: distributing malware, exploits, viruses, botnet control software, or other harmful software; operating systems intended to compromise devices; unauthorized port or vulnerability scanning; and similar activities that undermine security.
• Fraudulent content and activity: carding, phishing, credential theft, fraudulent websites, payment fraud, user deception, and other activities intended to mislead users or cause them financial harm.
• Illegal gambling: gambling projects and online casinos on servers located in Ukraine.
• Illegal and harmful content: material promoting illegal drug trafficking, terrorism, violence, or national, racial, or other hatred where such content is prohibited by applicable law.
• Other unlawful content and activity: any material or activity that violates applicable Estonian law, international law, or other mandatory legal requirements applicable to the relevant services.
• Resources intended to facilitate prohibited activity: websites specializing in prohibited content or illegal activity, unless HOSTLIFE expressly approves their hosting and such approval is permitted by law.
• Unapproved VPN and proxy services: providing VPN or proxy services without prior approval from HOSTLIFE.
• Excessive use of network resources: continuously generating traffic exceeding 5–10% of network port capacity (5–10 Mbit/s) without prior coordination with HOSTLIFE.

Linking to third-party resources containing prohibited material is also prohibited.

These restrictions apply to all HOSTLIFE servers and services regardless of the physical location of the infrastructure. If a specific restriction applies only to infrastructure in a particular jurisdiction, this is expressly stated in the relevant item.

Resources containing prohibited content may be immediately suspended or disconnected, taking into account applicable law and the circumstances of the violation. Where required or permitted by law, HOSTLIFE may preserve relevant information and provide it to competent authorities. Service termination and refund terms are governed by the main service agreement.

RESTRICTED

Copyright and related rights

Hosting projects that may infringe copyright or related rights is restricted.

Upon receiving a sufficiently substantiated complaint from a rights holder regarding a suspected infringement, HOSTLIFE may temporarily restrict access to the relevant resource while the complaint is reviewed and the matter is addressed.

Where appropriate, the customer will be notified of the complaint and given an opportunity to provide an explanation or remove the disputed material. For copyright complaints covered by HOSTLIFE’s existing procedure, the service may be suspended if the customer does not respond within 24 hours of notification.

Repeated or confirmed violations may result in the final suspension or termination of the relevant service.

COMPLAINT HANDLING AND ENFORCEMENT

HOSTLIFE reviews substantiated reports of violations of this policy and may also independently detect and investigate suspected violations.

Depending on the nature and severity of the violation, HOSTLIFE may:

• Request an explanation from the customer or require the violation to be remedied.
• Restrict access to the relevant content or service.
• Suspend or terminate a service in cases of serious or repeated violations.
• Preserve relevant technical information where appropriate and permitted or required by law.
• Cooperate with competent authorities in response to valid lawful requests and in accordance with applicable law.

Abuse reports may be sent to abuse@hostlife.net.

IMPORTANT

Upon receiving a substantiated complaint regarding a violation of this policy, or identifying such a violation independently, HOSTLIFE reserves the right to take appropriate action, including restricting access to a service, suspending it, or terminating it, in the circumstances and manner provided for by the main service agreement and applicable law.

Customers are responsible for ensuring that their content and use of HOSTLIFE services comply with this policy and applicable law. Service termination and refund terms are governed by the main HOSTLIFE service agreement.